Kennewick Auto Repair

8920 W. Victoria Ave, Kennewick, WA 99336
Mon - Fri: 8:00 AM - 5:30 PM
Call Us Now!(509) 374-2222
5

I took my 2013 Chevy Impala to Motoring Services on 8/16/19 for a noise issue with the exhaust system. I had been working on this issue on my own for several weeks and just couldn't figure out what was making the noise. I took my car to them, talked to Dave and explained the situation, and a few hours later they had it diagnosed. I was not able to drop it off the night before like was planned, and got it to them mid-day the next day. They were able to complete the service that same day. I was very pleased with their service and would take my vehicle back to them in the future.

5

Very friendly and professional. Issues with the truck were explained perfectly, also very fast with repairs. I Love this place!

Thank you for coming in and glad you loved the communication with the staff!!

- Kennewick Motoring Services
5

Friendly reception and pleased with service and attention to detail.

5

You guys are rock stars. Always get us in as soon as possible. Friendly staff to work with.

5

I have taken my vehicles here for service for 10+ years and wouldn't go anywhere else. I'm always impressed with the friendliness and level of quality service.

5

Great service for many years.

5

Very helpful... always a pleasure to deal with.

5

I was extremely satisfied with everything about Motoring Services. The people who work there are friendly, helpful and very competent. I was able to get an appt that was convenient for me and the waiting time was minimal while my vehicle was being serviced. The price was very reasonable and I will definately be a returning customer!

5

I have since changed my review to this statement: I had it wrong. Motoring Services is a standup business! The manager had me call him to explain he had been out of town. If he had been here, he would have fixed the issue for free. Since the work was already done, he gave me a full refund. He sounded like a very nice guy who stands behind his work 100%. He even gave me a $50 credit the next time I come in to keep me as a repeat customer. I am so impressed with how professional Mike was. My original review: I don't normally write bad reviews, unless it's really bad. I went to Motoring Services for a 75,000 checkup for $1,500 and "all was good" with my transmission fluid. When I went to Mister's to get an oil change, they let me know I needed a flush due to the brown color of the transmission fluid. When I went back to ask Motoring services why they didn't perform a flush a month ago, they said that at the time, it was ok, but now, I need one. Also, it would cost $200 more dollars. I am not ok with auto shops not performing the work properly the first time, only to make the customer pay for their mistake the second time they come in. I will not spend my money here ever again.

Sorry to hear this Melyssa. You will not need to go anywhere, call and schedule the flush. If you already paid for it It will get done at no charge. Sorry just getting to see this post today, normal customer service practice we should have helped you at that time. Sorry for the issue, let's resolve it!

- Kennewick Motoring Services
5

Great service, and friendly professional staff. David, the gentleman that greeted me at the front desk, was very thorough with explaining the services and fees. He made sure I understood exactly what I was paying for. I appreciate him keeping me in the loop on possible changes before completing the service and charging me afterwards. If you're looking for an auto shop that's honest and upfront about their services and cost, look no further. The work was completed quickly and without a hinge. I plan to return in the future for all of my mechanical services or repairs

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